Unified customer experience, reimagined.
UCXentric is a cloud contact-center platform that unifies chat, voice, and every other channel into one intelligent routing engine. Try the web-chat channel right now — it connects to the same CCaaS backend your agents will use.
The chat in the corner is the product.
Click the violet bubble in the bottom-right to open the UCXentric web-chat widget. Messages flow to a server route that will hand off to the UCXentric CCaaS application running on your contact-center server. Today it returns demo responses so you can feel the flow.
- ✅ Embeddable widget with AI + live-agent handoff
- ✅ Single backend integration point (
lib/ccaas.ts) - ✅ Ready to point at REST or WebSocket on your CCaaS server
→ Open the widget to try it yourself.
One platform, every channel
The web chat you're testing is one channel of the full UCXentric contact-center suite.
Web Chat
live demoDrop-in chat widget that greets visitors, deflects with AI, and hands off to a live agent without losing context. You're looking at it — bottom-right.
Voice & IVR
Cloud PBX and intelligent IVR route calls to the right queue, with real-time transcription feeding the same agent desktop.
Omnichannel Routing
One routing engine across chat, voice, email, SMS, and social — so a conversation follows the customer across channels.
AI Deflection
Resolve common questions automatically and escalate only what needs a human, cutting handle time and queue depth.
Agent Desktop
A unified workspace with customer history, suggested replies, and one-click transfers across every channel.
Analytics
Live dashboards for queue health, CSAT, and deflection rate, plus historical reporting for workforce planning.
How the demo connects
Visitor chats
The widget on this site captures the conversation in the browser.
This site relays
A Next.js API route (/api/chat) forwards each message server-side, keeping credentials off the client.
CCaaS responds
The UCXentric CCaaS app on your contact-center server routes to AI or a live agent and returns the reply.